FAQs
Frequently Asked Questions
Here’s a list of the most common FAQs Europeans ask when purchasing reloading supplies online, paired with positive, customer-focused sample answers to address concerns and build trust:
Legal & Regulatory Compliance
All our products comply with EU regulations and country-specific laws. We automatically restrict items that cannot be legally shipped to your location. For details, feel free to share your country, and we’ll confirm compliance.
Most components (e.g., brass, bullets) require no license. For primers/powder, regulations vary by country—we’ll guide you through the process and verify requirements before shipping.
Yes! All chemicals, primers, and equipment meet EU REACH and CE standards.
Shipping & Customs
We ship to all EU countries and the UK.
All EU orders include VAT at checkout for seamless delivery. For non-EU destinations, duties are calculated upfront so there are no surprises.
Most EU orders arrive in 3–5 business days. Track your package in real time via our partnered carriers (e.g., DHL, FEDEX).
Product Compatibility
Absolutely! Our product pages include compatibility charts, and our team is here to confirm specifics—just ask!
We’re an authorized dealer for all brands we carry. Every item is 100% authentic and backed by manufacturer warranties.
Stock & Availability
Our website updates inventory in real time. If an item is out of stock, it’s automatically removed from our store
Safety & Storage
All hazardous materials are packaged and labeled according to ADR/IATA regulations. We use certified carriers to ensure safe delivery.
Store in a cool, dry place (15–25°C) away from direct sunlight. Our sealed containers are designed for long-term stability.
Payment & Security
Your security is our priority. We use SSL encryption and accept trusted methods like PayPal, SEPA, and Visa/Mastercard.
Yes! Contact us for bulk pricing on primers, brass, or powder. We’ll create a custom quote to save you money.
Returns & Support
We offer a 30-day return policy for defective products. Contact our support team, and we’ll handle replacements or refunds promptly.
Our reloading experts are here to help! Email or call us for load data, equipment setup, or troubleshooting advice.
Brexit-Specific
We ship daily to the UK with all customs paperwork pre-filled. VAT and duties are included at checkout for hassle-free delivery.
Environmental Concerns
We prioritize sustainability! Our brass is recyclable, and we partner with suppliers using non-toxic coatings and packaging.
Still have questions? Our team is available via live chat, email, or phone to ensure you shop with confidence. We’re here to support your reloading journey!